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Advice desperately needed, please, as I'm really worried about a negligence accusation.

  • 72 posts
  • # 109781

Hello Everyone,

Help! I had a Ltd Company client which I dealt with from Feb to June this year and I did all the work on his premises as he didn't want any paperwork leaving the office. Mid June my client informed me it wasn't economical to pay for my services and he was going to get his accountant to do everything. He owed me £500.00 at the time I stopped. I chased this up and he paid about £300 of it. Yesterday, when I rang up to chase up the remaining £200.00 he infomed me that his accountant had found several mistakes in the work I'd done which the accountant was having to redo. I asked what sort of mistakes and he mentioned one of his buyers who I'd put as a supplier. The trouble is, when I first started, I was not given all the information I should have had for example I was only given the bank statements a couple of months after I started by which time I realised some things were not right. This company was done on Quickbooks Desktop and the Bank Account wasn't linked to the company I tried to get it linked for him but it didn't work. So each bank statement had to be printed off and each entry put in Quickbooks. This took ages as I told him it would. I'd only got to about July or August at the time he layed me off.  My ex client said he was waiting on the accountant then he would bill me for his fees. I didn't argue with him because he is one of these people who is never wrong.

I do not believe he is justified in charging me as it wasn't my fault the info was entered wrongly and he can't prove it was my fault but niether can I prove it wasn't my fault so I may end up still having to pay whatever fee and also he may turn out nasty and come round my house and take goods to the value of the bill as I'm not a Ltd Company. I'm really worried in case I have to pay him and haven't got the money to pay him. I am insured for negligence [except I haven't been negligent only unlucky enough to get involved with a messy situation] but I'm worried in case I get a huge bill and it turns out I can't claim from the insurance company for any reason.

Has anyone else had a situation like this and if so how did you deal with it?

Thanks very much

Caz Jenkins

  • 257 posts
  • # 109782

Poor you .... It sounds like the accountant has told him, he will do every thing .... and its point less, paying a bookkeeper, as he will have to double check everything anyway !!!! and he has just justified his fee and argument !!!! I think it stinks and the client just wont pay you what is owed .... so attack is the best form of defence.

I would speak to the ICB asap on Monday and get the big guns out ..... try not to worry .... I am sure it will be OK.

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  • # 109829

Trevor said:

Poor you .... It sounds like the accountant has told him, he will do every thing .... and its point less, paying a bookkeeper, as he will have to double check everything anyway !!!! and he has just justified his fee and argument !!!! I think it stinks and the client just wont pay you what is owed .... so attack is the best form of defence.

I would speak to the ICB asap on Monday and get the big guns out ..... try not to worry .... I am sure it will be OK.


 Thanks very much for replying, Trevor. I never thought of the possibility of it being the accountant told him he would do everything. I'd phoned the ICB legal dept Friday but I took your advice and phoned again on Monday. They can't take my goods - even a bailiff can't unless there's been a court order, and I would be represented if I had to contest the bill and it ended up in court. 

Just out of interest, do you [or anyone else] know whether this sort of thing happens much? 

By the way, Trevor, I do love your dog!

Thanks very much,

Caz



Edited at 04 Aug 2015 06:43 AM GMT

  • 257 posts
  • # 109844

Good Evening Caz

He's called Toby, a real Border Collie puppy ... He seems to steal everyones heart he meets.

I am glad the ICB will fully support you in court, if it comes to it. I have read other horror stories on other forums and bookkeepers generally moaning about clients (and wheres my disengagement letter or anyone got a template). So I don't think you are in a minority, and any job dealing with the general public can have its moments (former hotelier here - everyone tells me to write a book !!).

Regards

Trevor

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  • # 109855

Trevor said:

Good Evening Caz

He's called Toby, a real Border Collie puppy ... He seems to steal everyones heart he meets.

I am glad the ICB will fully support you in court, if it comes to it. I have read other horror stories on other forums and bookkeepers generally moaning about clients (and wheres my disengagement letter or anyone got a template). So I don't think you are in a minority, and any job dealing with the general public can have its moments (former hotelier here - everyone tells me to write a book !!).

Regards

Trevor


 Hi Caz


So sorry to hear what you have been through with this client, I am sure you will get the support through ICB.  I haved just phoned them for some legal advice this morning and they were brilliant.

 

I have basically had a client who just seems to hate bookkeepers (or people in general!). He got rid of 2 bookkeepers before I started working for him and I got out before he did the same to me (causing me a lot of stress with unpleasant phone calls about very petty matters, just a generally nasty guy0 He owes me nearly £400 but I am determined to get it back - I was advised that you only need to prove you have taken "reasonable care" with your work which I did and I am sure you did.

Sounds like he thought he could save money by getting a new Accountant and now he realises he can't, has passed the cost on to you!


Good Luck but I am sure he hasn't got a leg to stand on. 

  • 72 posts
  • # 110005

accounting-4 said:

Hi,
Sorry I didn't reply sooner. He's now requesting a refund but the ICB Legal dept says the court won't accept his claim for a full refund unless he sets out what I've done wrong and the fact that he refused my offer to put the mistakes right will go against him too. 
I hope you get yours sorted out and get your money back. 
Caz

HI Caz

 

I am in exactly the same situation as you at the minute with an ex cllient- he stopped my services in December then decided not to pay my final invoice of almost £1500.

I had emails back and forth up until April and then decided to put a claim in to small claims court- he defended it and I agreed mediation- he ofered me £75 so told him where to go.

I am now awaiting a court date to get this sorted out.

 

I cannot see any errors in the work I have done and I have spoken with ICB on several occasions- my only problem is I dont have my PI with ICB so they are limited with what they can do and my insurers cant take the case on unless he puts a negligence case against me so I am stuck with little support

 

Good luck with it- Im sure it will work out


 

  • 257 posts
  • # 110010

Hows you ? .. It's not plain sailing and there are some real bad clients out there (meaning roguee gits that will never pay) .... Good to see that the ICB legal team are on the case and will pusue them to the ends of the earth and protect us ..

Regards

Trevor

  • 72 posts
  • # 110023

Debs8411 said:

Hi Debs,
Really sorry I didn't reply to you. Thanks very much for your reply. I found the ICB legal dept really good too. Very patient and understanding too because I had to trouble them about 3 times. Wish I'd been like you and had the sense to have got out before he kicked me out.
Hope you get your money all right
regards
Caz Jenkins

Trevor said:

Good Evening Caz

He's called Toby, a real Border Collie puppy ... He seems to steal everyones heart he meets.

I am glad the ICB will fully support you in court, if it comes to it. I have read other horror stories on other forums and bookkeepers generally moaning about clients (and wheres my disengagement letter or anyone got a template). So I don't think you are in a minority, and any job dealing with the general public can have its moments (former hotelier here - everyone tells me to write a book !!).

Regards

Trevor


 Hi Caz


So sorry to hear what you have been through with this client, I am sure you will get the support through ICB.  I haved just phoned them for some legal advice this morning and they were brilliant.

 

I have basically had a client who just seems to hate bookkeepers (or people in general!). He got rid of 2 bookkeepers before I started working for him and I got out before he did the same to me (causing me a lot of stress with unpleasant phone calls about very petty matters, just a generally nasty guy0 He owes me nearly £400 but I am determined to get it back - I was advised that you only need to prove you have taken "reasonable care" with your work which I did and I am sure you did.

Sounds like he thought he could save money by getting a new Accountant and now he realises he can't, has passed the cost on to you!


Good Luck but I am sure he hasn't got a leg to stand on. 


 

  • 72 posts
  • # 110024

Trevor said:

Hi Trevor.
I'm good thanks hope things are good with you too. Yes, I'm really impressed with the legal department. Give Toby a cuddle from me.
Regards
Caz Jenkins

Hows you ? .. It's not plain sailing and there are some real bad clients out there (meaning roguee gits that will never pay) .... Good to see that the ICB legal team are on the case and will pusue them to the ends of the earth and protect us ..

Regards

Trevor


 

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  • # 110033

I've been reading this thread with interest, as I am experiencing a very similar matter. Everyone's comments here have spurred me on to take the (now ex) client to task and pursue what I am owed.

It really does appear that there are, sadly, people who treat bookkeepers with contempt, and need reminding that we provide one of the most imperative and valuable business services.

I wish everyone every success with your individual cases, and look forward to hearing of them here! Smile

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  • # 110035

accounting-4 said:

“I have written off too many in the past but this is a lot more money and I can't see what i am suppose to have done so I thought it was about time I stood up for myself ”

 Good for you, Sharon. Absolute best of . . 

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  • # 113970

Having viewed this thread and another similar, I was wondering what the outcome was for Caz and Sharon (success I hope). My firm took an ex-client to Court earlier this year and I think it would be valuable for Members in Practice to recount my experience here, as the Court "service" hasn't filled me with a great deal of confidence in the "Justice" system.

The court appointent was set, but when we turned up on the relevant morning we were told we could be waiting a number of hours because the judge (who the case had been listed with) was sitting another case. We were told that the court double books cases, in case parties don't turn up. In the event we were seen by another judge who initially tried to conduct some mediation I informed him (as was evidently unaware) that the court had previously passed our case for mediation before and we were unable to reach agreement.

That established, the judge then went on to talk about adverse costs (in the small claims??!!) and, get this, the ex-client had hired a barrister who would have cost a muliple of the unpaid fee we were seeking to recover! The judged suggested (what was quite obviously a 'finger in the air') settlement figure and we were released over lunchtime with a very strong inference that we were expected to come back having reached a settlement.

We reached a settlement over the lunch period and returned to see the same judge who signed off, what I understand is called, a Tomlin agreement. He then addressed me, saying (something along the lines of): "it's not for me to give advice, but I suggest these things are better dealt with over a cup of coffee and a croissant". I pointed out that I had made numerous attempts to reach settlement before the matter ended up in court.

It has since dawned on me that the judge directing the hearing to matters of mediation and adverse costs, was a misdirection from the fact that he had not given the case papers any more than a cursory glance and was not wanting to look any other than omnipotent. I believe had we been in front of someone who had throughly equipped themselves with facts, the matter would, indeed, have been over with in half an hour, and in our favour.

I'm very interested in other members experiences as if there is some commonality, I think we should do something about this. I've noticed how this, and other similar posts have gone quiet and it intrigues me. 



Edited at 16 Oct 2016 08:18 PM GMT

Edited at 16 Oct 2016 08:23 PM GMT

Edited at 16 Oct 2016 08:24 PM GMT

Edited at 17 Oct 2016 06:42 AM GMT

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