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• # 112454
• Thu 25 Feb 2016 12:36 PM

Hi,

I have a new client who has been using Quickbooks Online for some months and she has been posting the deposits received from customers as credit notes- mainly because she coudnt find a better way of doing it. 

I'm not familiar with Quickbooks at all, but have found out that this isnt the best way to account for deposits- but I cant seem to get any sense out of Quickbooks onLine help- they speak Quickbooks speak! and the start up guides dont cover this either.

Can anyone help to explain how best to post these customer deposits - in english please!

thank you in advance

Janette

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• # 112457
• Thu 25 Feb 2016 08:14 PM

Hi Janette

I use QB quite a lot and this is what I do

1. Click on + sign at top centre of QB page.

2. Under customers, Select Receive payment.

3. Ensure that the correct date and correct bank account are selected (that is under "deposit to")

4. There is a Memo section where your client can put any necessary notes or she can scan and attach any relevant documents to the transaction.

Hope this helps :)

Thanks

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• # 112458
• Thu 25 Feb 2016 10:01 PM

Hi Janette

Have just emailed you direct - but in summary for the others benefits.........

Zimbogirl has answered how to receive the payments.........but IF the client isn't VAT registered, and as you've said, it's not their year end just yet, then the credit notes - if not too many - could also be deleted, by selecting each one in turn via the Customer menu, and clicking the MORE menu at the bottom of the screen and selecting to delete or void via the menu there.........

Carol

• Carol Saunders
  Lady of Ledger Book Keeping
  Telford, Shropshire

  
  

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• # 112465
• Fri 26 Feb 2016 08:45 PM

Hello again

I've just realised that you'd put 'prepament' in your title. If you are wanting to add a receipt of deposit to a customer account - perhaps before you've raised the invoice, then you can do the following..........

Do the same 'make deposits' from the plus sign at the top of the screen.

Make sure you enter the name of the customer - and in the Account' box, put either 'accounts receivable' or debtors' - depending on your version of QBO.

This will put a 'credit' payment onto the customers account - when the invoice is raised, this credit can be offset against the invoice by clicking on the 'receive payment' from the invoice link and making sure the credit on the right side of the screen is selected, along with the remaining payment if any.

Hope this makes sense.........

Carol

• Carol Saunders
  Lady of Ledger Book Keeping
  Telford, Shropshire

  
  

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