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Hi Lee,
Really sorry you've been having trouble getting in contact with us. Your suspicions are correct we are indeed waiting for BT to fix the line 0207 398 4440 as we have been experiencing some issues today. They assure us that it should be fully operational by tomorrow morning.
You should still be able to get through to us on 0845 060 2345.
Apologies for the inconvenience and we look forward to hearing from you.
Kind regards,
Matthew
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