Hello,
I would love to find a definitive answer (or at the very least a consensus of opinion of what is being done by most and accepted as correct).
If you can point me in the direction of a 'clear and easy to follow' (I appreciate when it comes to AMl, this may be a tall order) link which may help explain this to my admin lady and/or a client of they ask. I see this doesn't appear to be explained on the ICB website, unless I've missed it.
When I first engage with a client I am clear in what I need to undertake to comply. Currently the majority of my clients provide a passport (identification) driving licence (address verification). Of course, I ensure these documents are not in date.
When I annually review my clients, this is where I am unsure if I am doing the correct procedure:
1. Do I need to take replacement address verification in all cases?
2. Do I need to take replacement identification in any cases?
3. What are the guidelines for asking for replacements documents and do I need to meet the client again or can they email me a copy (obviously it won't be verified).
4. Are all documents meant to be verified - even those I have taken a copy of myself?
So many questions and would appreciate what procedures others of you follow each year and how you manage the process to keep compliant and up to date.
I have recently sign-up to a CRM system to help me manage it and send me reminders... although I appreciate this is not necessary and maybe a once a year process to contact all new clients maybe a better process (although this means they maybe more than a year out of date) ... or I could repeat if twice a year to capture anyone I didn't write to 6 months ago.
I feel as though I am over-0thinking this... but want to do it right and make it most efficient.
All help and advice is gratefully received.
Ta! Jase
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