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Any Quickbooks Online experts available please?

  • Member PM.Dip
  • Practice Licence
  • 44 posts
  • # 114072

Hi

 

I have needed to delete a purchase invoice from quickbooks (bill) but it is still showing on my VAT return.  The company is cash accounting so i thought it suffice to just delete the bill payment.  However, as that didn't work I deleted the bill also....that still hasn't worked.

 

The VAT return is still showing the bill/VAT on the detailed report, but when i click the link to the transaction it only shows the transaction history and details that it has been deleted.

 

I'm totally confused now!

Any help would be very much appreciated.

 

TIA

Karen

  • 491 posts
  • # 114075

Hi Karen

First of all, are you looking at the VAT reports to a VAT return that has already been submitted? If so, this wont change, because that's what you submitted at the time - however, if you now look at the Exception report - it should have the 'deleted' bill change on there, so will be pulled through on your next VAT return.

If you haven't submitted the return yet, then it may well have the bill still on the VAT return, but have a little look further down the report - is the deleted bill also on it, but as a 'minus' so that it cancels itself out? - i.e. the original date of the bill down as plus £100 - date of deleting bill, down as minus £100 

If this isn't the case, it may be worth a call to QBO - they'll check it out for you, and if its an error, they'll get it sorted.

Hope this helps.

Carol

  • Member PM.Dip
  • Practice Licence
  • 44 posts
  • # 114079

Hi Carol

 

thank you for taking the time out to reply.  Unfortunately the bottom line figure is still incorrect.   even though the entries have been deleted they still appear with no adjustments.  Helpdesk will be my next port of call!

 

many thanks again

karen

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