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Complaints Procedure

  • Associate PM.Dip
  • Practice Licence
  • 3 posts
  • # 115922

I wish to make a formal complaint regarding various issues I've had with the ICB since joining and cannot find any information on their complaints procedure, who to contact etc.

Can anyone point me in the right direction as to where to find information on this?  I have emailed member services some time ago and asked the same question, but have still not received an answer.

 

Any info would be greatly appreciated!

  • Associate
  • Practice Licence
  • 77 posts
  • # 115940

Hi,

Info in their FAQ section on ICB website, https://www.bookkeepers.org.uk/Contact-Us/FAQs/Members--Practices-FAQs#Complain

How do I complain? 

ICB has established a quality assurance system for its membership and qualifications processes. If you would like to make a complaint about any aspect of the service we have provided to you please send details, together with your ICB Number and contact information, via email to memberservices@bookkeepers.org.uk You should receive a confirmation email and may be asked to submit further details in writing before your complaint is investigated further.  We aim to resolve any issues in a timely and efficient manner.

I was wondering if you emailed the details of the actual compaint to member services, or just asking for the procedure, in case that may be why you have not had response.

Hope this helps,

D

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