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Xero Software and Employers Contributions for Auto Enrol

  • Associate PM.Dip
  • Practice Licence
  • 8 posts
  • # 115993

Hi

Can anyone help?  I run a number of payrolls on Brightpay but I have one client who uses Xero and has recently reached their staging date.  I have followed the help guide to set up the pension scheme and enrolled everyone as required.  However, when I run the Pension Contribution report the employees have their contributions listed but the employer contributions is nil despite it being set as 1% in the settings.  

Has anyone else had this before and / or is there any way to contact Xero to get help from an adviser?  I've checked the guide lots of times and I just want to speak to someone to resolve this!

Thanks in advance

Lynne Campbell

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