Can anyone help? I run a number of payrolls on Brightpay but I have one client who uses Xero and has recently reached their staging date. I have followed the help guide to set up the pension scheme and enrolled everyone as required. However, when I run the Pension Contribution report the employees have their contributions listed but the employer contributions is nil despite it being set as 1% in the settings.
Has anyone else had this before and / or is there any way to contact Xero to get help from an adviser? I've checked the guide lots of times and I just want to speak to someone to resolve this!
Thanks in advance