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Hi all
I hope some of you could give me some advice / pointers on what is an acceptable handover in this scenario...
We have been providing a bookkeeping service for a very small enterprise (one man band) and it has been mutually agreed that there isn't a need for us to carry this service out anymore, as we are not willing to do it for any cheaper than we already are. The client is NOT a bookkeeper or finance profressional but doesn't want to pay for the service, so has decided he will do it himself. This includes payroll, VAT returns, cashflow forecasting, depreciation.
I have provided a very brief document of what tasks we are currently providing, with very simple steps on how to do things on Xero. However, he has asked me to explain double entry, what the different VAT codes are in Xero, and various technical advice on how to use Xero. I have pointed him to Xero's training courses & certificates but I am very reluctant to spend a few hours on a Zoom call teaching him how to be a bookkeeper.
Am I being unreasonable?
Should a handover include showing someone how to do a VAT return in Xero? Should it include checking understadning of the mechanisms of payroll? There has already been a slight sour taste left in my mouth about being undervalued for this work, so being asked to explain how to do everything in a handover feels unfair to me.
Any advise, pointers, or even to tell me I should hold his hand through this process, I am completely open to thoughts!
Many thanks 
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