I would welcome members observations and comments on a situation currently facing my practice.
We run monthly payroll for a client. They have 5 salaried staff.
Previously we ran the payroll based on a set monthly/annual figure that the client advised to us, but after doing so the client came back and said some of the figures were wrong because someone had left and there were childcare vouchers.
We then introduced a monthly payroll order (which is what we should have done from the outset), for the client to approve and send back to us each month, to provide an opportunity for any variations to the regular monthly amounts to be captured and correctly applied.
However, the client has come back and said they don't want to be bothered with a monthly payroll order and are going to approach another payroll provider.
Has anyone else had this kind of problem?
Surely it is the client's responsibility to at least review the gross amounts for each pay-run before they are processed and advise and amendements?
Edited at 22 Jun 2017 02:05 PM GMT