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Debit/Credit Card slips - Record keeping

  • Member PM.Dip
  • Practice Licence
  • 43 posts
  • # 77405

Hope someone can help me with this one.

I have one client who takes a large proportion of her sales via debit/credit cards over the telephone using streamline.
When she completes this transaction she fills in a small sheet of paper with debit/credit card number, expiry date, customer name etc and then when she puts the transaction through her terminal she attaches the print out to the handwritten slip.

The summary comes in at the end of the month from streamline with just daily totals so does not give a customer specific breakdown.

My question is does she need to keep all these little slips (once they have been processed and checked) as part of her business records? My inital response was a yes as this is how you could trace back sales but I'm not 100% sure so would like some advice.

I think her concern is the space that all these take up and also having that much client data on her premesis. I have only previously delt with customers that raise invoices so have not yet come accross this scenario.

Any advice appreciated?

 

  • Fellow PM.Dip
  • Practice Licence
  • 336 posts
  • # 77409

Hi Gina

I read somewhere recently that the credit card slips should be kept for 2 years, but I can't for the life of me think where.  It might be that this is just good practice.  Also, the new Data Security legislation (PCI DSS) requires that credit card information is stored securely (ie locked away).  You might want to check that she is PCI DSS compliant.  A locked drawer is sufficient.

Kind regards 

  • 328 posts
  • # 77410

Hi Gina,

Yes those slips need to be kept as they support the transactions. They are part of business record which need to be filled.

Whoever in charge of reconciling customer and cash account will eventually need those slips.

Hope it helps!

Kind Regards,

Nathaliexxx

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