Hi Andrea,
It will appear as a liability because that's what it is unless non-refundable. If you are generating and posting invoices in Sage then a Pro-Forma is the way to go, if you enter invoices as batches then all you need to do is receipt into the bank account as a customer payment 'on account', when the balance is paid this first payment can then be put against the invoiced figure. If you do it this way you will not need to worry about posting journals for accrued income.
Neil
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