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• # 81500
• Tue 03 Apr 2012 04:59 PM

Hi there,


For some reason every time I try to log on to Sage I get an error message telling me that 'Username is in use - the program cannot connect you at this time'  Does anyone know why this has happened and how to get around it?


I am using Windows Vista and Sage Instant Accounts version 16.00 if that helps.


Look forward to hearing from somebody!!


Phil    

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• # 81511
• Tue 03 Apr 2012 06:56 PM

Hi I have had this error in the past I expect you never closed Sage probable. There is a file that need to be deleted. Do you have Sage support as I am not sure what file i think it begins with Q. If you don't have support let me know and I will ask Sage for you.


Geoffrey

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• # 81522
• Tue 03 Apr 2012 08:05 PM

Hi Phil,

You'll need to locate your Sage programe files, which are probably in your (C:)drive Programe Data folder (depending which version of windows you are using.
Then find your Sage folder - Accounts folder - Accdata folder.
Scroll down to the QUEUE.DTA file and right click over it and delete.

This should resolve your problem.

Good luck

Claire

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• # 81524
• Tue 03 Apr 2012 08:15 PM

Hi Phil 

The answer above is what you need to do.  


The main reason for this happening  is becasue Users are not shutting down correctly and are using the red X box top right hand corner to close which is incorrect  .

In order to shut down correctly you should go to File and Log off and come out of the package.     

• Sarah Douglas C.FICB

  HouseTree Business Ltd 

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• # 81569
• Wed 04 Apr 2012 08:42 PM

Thanks everybody, everything is fine again! 

I will log off correctly now, especially after the slap on the wrist from Sarah! :-)

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