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• # 95451
• Sun 08 Dec 2013 04:02 PM

Hi,

Apologies if my questions have been raised, previously.

Prior to starting my first assignment, i created a Backup 2013/14 -Setup version saved on my usb pen. Now i need to do a stand alone exercise in assignment 4 clearing all data to date then restoring all thereafter , i have found that i can not gain access to the Setup version...the following message was given ie Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Please could you advise whether i'm saving the backup format incorrectly. It is possible to re-create a new set up version to save on my usb pen ?.

Also am i correct in assuming to temporaily clear any data , i can use the task option to clear historical data , then can restore fully thereafter.

Kind regards

R

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• # 95466
• Mon 09 Dec 2013 11:44 AM

Hi,

It sounds like you're clicking on the backup file in order to try and open it.

You need to restore the backup in Sage,

Open Sage Payroll, click File - Restore

Then select the backup that you want to restore, if it's not listed then you can click on next and use the browse button to find the appropriate backup file.

Remember to make a backup of your current data, before restoring an old version.

Paul.

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• # 95479
• Mon 09 Dec 2013 07:46 PM

thank you so much Paul/ Sharon panic over , now located my backup / set up for 2013/14 version - might add have saved 3 copies :). Also managed to restore current data.


thanks again


R  

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