Thank you for your help. That makes sense because when I uploaded the report this time it asked me to verify the information fields which I thought was strange. (This is the 3rd month I've uploaded a bank statement) Do you know if xero has the ability to link direct to the bank?
thank you again for your help
Yes, it is one of the strengths of Xero, since it was one of the first to introduce direct connection to bank to get the data. They have a direct feed (costs), with HSBC, METRO, NATWEST, RBS, BARCLAYS, SVB, SANTANDER, and Yodlee feeds (free) for many more banks. Please see this link.