Thank you so much for thinking of me and getting the contact info. I had intended on going but I have had such a bad day with hmrc today that it completely slipped my mind.
I called them this morning, got through, explained everything, got cut off....called them back, got transferred and was told one thing, only to find when I did that it wasn't right. I then called back and tbh I lost it. I actually burst into tears with them which totally isn't me. I am so tired of the whole process. After 16 months I have now been told that I have to have two separate agent log ins for vat. One for non mtd clients and one for new mtd clients!!
I asked the agent at hmrc if the calls were recorded. He said yes and that I can request the transcripts of all the calls I have made regarding this. So it's absolutely great that you've obtained that contact for me. I am going to lodge a complain't. It wil most likely fall on deaf ears but I am so insensed by the way I've been treated and it has caused me so much stress and anxiety. It has made me look stupid to accountants and clients alike and I'm just at my whits end with it.
Anyway I will stop waffling on and just say thank you so much again, I am extremely grateful to you!