Call this support?
I have been a member for 5 years and had a flourishing business before the pandemic hit us all. Since then it has been a real struggle to get business, and the costs of running a limited company have become too much. So I have made the decision to make my limited company dormant and continue my business as a sole trader.
This means I have to re-register with the ICB as a new entity. Not a problem I thought. My limited company was registered to the 31st March and my sole trader business began on the 1st April. Except that the renewal went through before I had a chance to stop it and when I contacted them I was told that all renewals are non-refundable!
I'm absolutely gutted that I've spent £150 on a renewal that should not have happened. And more to the point, I simply don't have another £150.00 to spend. I really feel that instead of supporting my business, the ICB have let me down terribly.
I can't find anywhere on the website to make a complaint - so here it is.