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• # 122740
• Wed 21 Feb 2024 01:57 PM

Hello, just wondering if anyone has had an issue with CIS figures (deducted and suffered) just randomly disappearing from the system. This has happened to me twice now. Backups show the data was entered, and submitted successfully, but then it disappears, throwing out my EPS figure in subsequent months and resulting in a bill from HMRC. Moneysoft can't explain it. Thanks!

• Vanessa
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• # 122748
• Mon 04 Mar 2024 05:48 PM

vj said:

“Hello, just wondering if anyone has had an issue with CIS figures (deducted and suffered) just randomly disappearing from the system. This has happened to me twice now. Backups show the data was entered, and submitted successfully, but then it disappears, throwing out my EPS figure in subsequent months and resulting in a bill from HMRC. Moneysoft can't explain it. Thanks!”

 I haven't had an issue with CIS figures as I don't have any CIS clients, but I have had issues with Moneysoft and RTI submissions. I submit and everything is ok - it locks the week (I am doing weekly payroll) but when I go in the following week it says not submitted even though I have received an acknowledgement from HMRC. I contacted Moneysoft and they keep saying it must be my computer. I had another issue and they told me it was because of my NORTON anti virus software. I think its a fault at their end to be honest.

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• # 122815
• Mon 29 Apr 2024 09:12 AM

Thanks for your reply :-)

Eventually Moneysoft said they had absolutely no idea why my data disappeared and couldn't help me any further.

I've finally got all this sorted out with HMRC.

I have implemented further checks on the data each time I go in, to ensure nothing has changed since the last submission! That's not soemthing I would expect to have to do with such a supplier.

Hey ho, onwards!

Thanks again,

Vanessa

• Vanessa
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