Forum

• # 98615
• Mon 31 Mar 2014 01:03 PM

Hi there, can anyone help me with this... Quickbooks support tell me I have damaged data and want to charge £680 plus Vat to rectify it (this is more than double I get from my QB client in a month) and I do not want to have it done as I don't feel I have done anything to cause it. The problem is with Supplier credits, When I post them as paid the left hand 'balance total' is correct but under Supplier information on the right both the 'total amount' and 'open balance' columns show completely different amounts. I have never had an error message come up when entering data so do not know how this has happened. Appparently it is a C47 error code. Any ideas anyone?

Many thanks

Juliet

• 
  Quote
  

• # 98637
• Tue 01 Apr 2014 09:51 AM

Hi Juliet

There was something last week on the LinkedIn Tips & Tricks that sounded like your problem.  I did not read everything but I am sure there was a solution.  You will probably have to join LinkedIn but it's free and there may be a less expensive answer.

http://www.linkedin.com/groups/QuickBooks-Tips-Tricks-1910499?gid=1910499&mostPopular=&trk=tyah&trkInfo=tarId%3A1396345860560%2Ctas%3AQuickBooks%2Cidx%3A4-2-8

I hope you find the answer.

Kevin

• 
  Quote
  

• # 98640
• Tue 01 Apr 2014 11:29 AM

Hi Juliet

From my limited understanding C 47 error doesnt indicate that your data file is damaged. C47 occurs when you are editing a transaction and for some reason Quickbooks cannot update the transaction at the same time you are making it. Try closing it and opening it again. Have you printed out a trail balance or an audit trail to see where the difference lies. Hopefully it is just something simple and you can delete it and re-enter. I havnt actually had the error myself so be careful, but I wouldnt pay out a huge amount without seeing if simple things work first. Are you a quickbooks proadvisor? If you are then hopefully if it does need to be fixed they can do it without charging you. It looks like something just hasnt updated. she if by closing and reopening it fixs itself. Otherwise try and find it, and try and delete and reenter it. 

Hope this helps a little, best of luck.

kind regards 

Lainy xx

• 
  Quote
  

• # 98667
• Wed 02 Apr 2014 07:37 AM

>
>
>
>

• 
  Quote
  

• # 98668
• Wed 02 Apr 2014 07:40 AM

>
>
>
>

• 
  Quote
  

• # 98785
• Sat 05 Apr 2014 08:46 PM

Hi Juliet

Did QuickBooks go through........

1 - have you done a QuickBooks update recently, if not, force an update to ensure you have latest release

2 - after this, have you 'synced' your licence details - from the Help menu, Manage My Licence and Sync details, this can sometimes clear errors

3 - have you tried a rebuild? - from the File menu, Utilities and Rebuild data, this again can tidy up errors in the file

4 - are you working with a network version, if so, have you tried in single user - do you get the same problem

5 - have you been 'applying' the credits correctly, i.e. going into Pay Bills and ensuring the invoice is selected, then clicking on the 'Set Credits' and apply the Discounts and Credits.

6 - if you've tried all this and it's still the same, then try deleting one of the credits (after writing down the details), then go out of QuickBooks completly (shut the program down) open it up again, then try creating the credit again and applying it to the invoice.

7 - if this fails - maybe try deleting both the credit and the invoice, then shuting QBs down, opeing it again and recreating both. This may play havoc with historic VAT reports, but will all get picked up on the exception reports, so notes can be made.

The only other thing I would be inclined to ask is this.......is it an old version of QuickBooks (i.e. 2008 or before) that has been upgraded - if so, I've had many problems with bugs and errors with packages that fall into this category, and have always ended up starting a new file after year end, which has sorted all!

Good Luck

Carol

• Carol Saunders
  Lady of Ledger Book Keeping
  Telford, Shropshire

  
  

• 
  Quote
  

• # 98838
• Mon 07 Apr 2014 07:19 PM

>
>
>
>

• 
  Quote