Hi Debbie,
Thank you for your reply. My client has now set up a procedure so his staff count the till at the end of everyday - too late for last year's books but good for next year at least.
I rang the ICB yesterday and they suggested that any transactions that have gone through the till before the cafe opened for the first time and any made outside opening times could be taken as till training. So I'm going to go through the till read, one transaction at a time, and highlight these to my client. I'll explain what I've done and show it on the till read so it's transparent. Then I'll ask my client to write and sign a statement to explain what has happened, which transactions he thinks are training, and how much he is reducing his sales by.
I feel confident that my client is being honest as I've known him and his family a very long time, however I realise that is not proof of a geniune error, because it is cash we are talking about.
Reckon I'm gonna need that luck.....!
Thanks again
Clair
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