Hi Michelle
Congratulations on doing so well. Can I suggest an idea which is more to do with customer service and not losing any clients. I am also vat registered.
It will not make any difference to your clients who are vat registered as it will not cost them, but for all your clients that are not vat registered will see this as a 20% increase in their costs and fees from your business and may well look for new bookkeepers.
Can I suggest that you phone the clients on a personal note who are not vat registerd and explain to them their costs will be increasing and if they will not be able to manage it that you may find a compromise otherwise they may have to leave you which would be an unfortunate circumstance of your success.
I in fact rang all my clients and rang the accounts department if needed.
Either way ringing them is good for customer service.
Edited at 02 Jul 2014 02:21 PM GMT
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