Hi Andrew,
Any expenses where European VAT has been charged I believe cannot be claimed in the UK but need to be claimed in the country from which the VAT was charged (in this case, the Netherlands).
I believe what Uber have done (charged Dutch VAT on the receipt) was correct as they themselves are not based in the UK but are providing a service - I believe for services the VAT rate in the country of the supplier should be used, but don't quote me on this, I just remember doing some research regarding this.
Perhaps they can contact Uber to provide their VAT Registration number and have future charges Zero Rated instead?
One of my clients who had a lot of expenses in Europe used to receive EU VAT Refunds with the help of a company called Tevea, this is their link: http://www.tevea-international.com/en/ - perhaps something to consider if your client is incurring a lot of European expenses?
Hope this helps!
Meena
Edited at 28 Jun 2016 11:08 AM GMT
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