Here are some of our 2021 highlights...

You helped ICB win the PQ Award for Accountancy Body of the Year and the Innovation in Accountancy Award for ICBTV. 

We were honoured to be named Accountancy Body of the Year, this was a significant and well-deserved achievement that points to the strength of the bookkeeping profession that has truly shown its worth over the last two years of pandemic-induced disruption and uncertainty.  

 PQ Magazine quote

The ICB Website Became Your Favourite Page! 

The top viewed web pages of the year were: 

  1. Bookkeepers.org.uk Homepage with 163,200 Viewers 

  1. MyICB with 120,900 Viewers 

  1. AML Online with 66,000 Viewers 

  1. CPD Portal with 43,500 Viewers

Website stats


You Loved Attending Our Virtual Events 

From the Bookkeepers Summit to the award-winning ICB TV, ICB online events and webinars were attended 44,000 times. 

event stats


ICB TV Kept Us 
Up-To-Date with the Latest Bookkeeping News

The ICB TV webinars with the highest registrations were: 

  1. EP 134: Wages Wednesday 

  1. EP 108: EU VAT Update 

  1. EP 162: MTD for ITSA  

  1. EP 122: Technical Tuesday  

  1. EP 115: Technical Tuesday 

ICB TV stats

Catch up on ICB TV here: 

Mike on Monday 

You won fabulous ICB prizes! 

These lucky members won some incredible prizes by taking part in our surveys and event competitions in 2021. 

prizes graphic

The Branches from the South West and Wales won our Branch Quiz at the Inspire Tour, winning £800 worth of food and drink to spend on their branch meetings. 

Natalia Bottcher MICB PM.Dip also won a year of free ICB membership by sharing her reasons as why she loves being an ICB Bookkeeper. 

Natalia quote

There were even more prizes to be won at the 2021 Bookkeepers Summit! 

Mark Farrington MICB PM.Dip won a free ticket to the 2022 Inspire Tour through our #RaiseACup selfie competition, whilst the top three members on the leader board at the Summit, Steph Busby MICB PM.Dip, Nicola Fallon MICB PM.Dip, and Natasha Willdigg MICB secured free 2022 Bookkeepers Summit tickets. 

Rachel Dines MICB PM.Dip, a member of ICB since 2015, won a free year of ICB membership through our Membership Matters competition.  

Rachel Dines quote

Sarah Dybeck FICB PM.Dip was the lucky winner of the £100 gift card to Waitrose and John Lewis, won through taking part in the 2021 LUCA Software Survey. 

You Championed ICB on Social Media 

We wanted to shout out our top bookkeeping influencers!  

Top social media influencers

From our very own CEO June Carter to Social Media Influencer of the year Nicola Payne MICB PM.Dip, we wanted to thank you for being an integral part of our bustling online community. 

Twitter statistics

We published more than 260 news articles 

News article statistics


Check Out the Top ICB News Stories of the Year 


You can catch up with all of the year's newsletters here:

ICB’s 2021 newsletters 

We Celebrated Bookkeepers During Global Bookkeeping Week 

At ICB we rave about bookkeepers 24/7, but Global Bookkeeping Week is that special time of year we can all raise a cup to your incredible achievements- and that is exactly what we did!  

Global bookkeeping week twitter

In November alone you tweeted about Global Bookkeeping Week 566 times and visited the ICB profile 25,600 times!

Twitter GBW statistics


We Gained 6 Amazing Software Partnerships and Accreditations

We were delighted to welcome Fathom, Husky, Nomisma, Senta, NextMinute and Capsule CRM to the list of incredible ICB accredited software! Read all the software reviews here.

Partner Logos

Andrew Moore Quote

James Coley Quote

We Even Saw You in Person! 

We were so happy to see yo
ur lovely faces in person and not through a screen when we attended Accountex North and AccountingWEB Expo Live. These gave us a great opportunity to speak to industry professionals and accountants about the value of ICB bookkeepers. Thank you to everyone who came to see us, we hope you enjoyed the ICB swag bags!

Event images

ICB bookkeepers were in the spotlight at the Accounting Excellence Awards

ICB’s Director of Communications Ami Copleand was honoured to present the Accounting Excellence Award for Bookkeeping Team of the Year to the owner of Safe Hands Bookkeeping, Jason Dalton MICB PM.DIP. We also want to shout out runner-up Lara Manton MICB who went on to win Small Practice of The Year at the 2021 LUCA Awards. 

Accounting Excellence Awards Image

You Stood Out at The LUCA Awards

The Oscars of the bookkeeping world came back in full swing this year, and it was bigger and better than ever! 2021 was extra special as we celebrated ICB’s 25th Anniversary. The glamorous ceremony took place at the Londoner Hotel, Leicester Square on Monday 1st November 2021 and we were delighted that we even had ICB bookkeepers from Ukraine able to join us to celebrate.

Check out the LUCA Award photo gallery here. 

LUCA Awards end of year article


The Bookkeepers Summit Was Virtually the Best Thing You Watched in 2021! 

Just under 1000 bookkeepers logged onto the Bookkeepers Summit platform to experience a star-studded line-up, inspiring keynote speeches and endless networking opportunities.

Gary Turner Summit Quote

The top Summit sessions of 2021 were: 

Bookkeepers to the Rescue; 

by Baroness Sayeeda Warsi, Member of the House of Lords 

How to ask your Clients for More Money (and What to do When They say No); 

by James Ashford, Founder at GoProposal 

Bookkeeping in 2025 - What Does the Future Hold in Store? 

By Gary Turner, Xero UK MD and Co-Founder 

Roundup of Key Tax Developments for Small Businesses; 

Rebecca Benneyworth MBE FCA 

Summit Statistics


You put your education first

2021 saw a 400% increase in apprenticeship end-point assessments and there was a 34% increase in Level 4 exam attempts! All in all, ICB students completed 12,023 exams and mocks this year.

Exam statistics


More and more qualified professionals chose ICB for membership

248 people with prior experience or qualifications applied to join ICB by exemption this year. 4.4% of them found out about us through an ICB member, so don’t forget to recommend us to your network and support ICB in growing its reputation and membership intake.

Exemption Pie Charts















You Started New Businesses

ICB welcomed 298 new practices in 2021!

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We put compliance and professional standards at the forefront

Mike Jardine was promoted to Director of Compliance and we welcomed two new intelligence officers Nicky Bradley and Andy Roberts.  

2021 also saw us bringing to the team our new Director of Professional Standards, former ICB practising member and Advisory Council member, Lucy Brown FICB. 

Together our enhanced team has raised the profile of professional standards and AML and you’ve responded with incredible engagement, making the compliance sessions at the Inspire Tour and Bookkeepers Summit some of the most-watched of all time. We’re confident that by continuing to work together with you, our compliance team will see a consistent rise in compliant findings on inspections. 

Our report from April 2021 showed: 

Compliance end of year graphic

We answered over 18,000 calls from you! 

You sure love to talk and we love hearing from you and answering any queries you may have. We answered 18,194 calls, this includes 1282 calls to our technical support line! 

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You Save, Save, Saved!

You spent £1.7 million through ICBenefits and saved a whopping £150,000!

£1.5 Million Spent Through ICBenefits

Your top ICBenefits retailers:

top retailers of the year

ICB extends a big thank you to all the bookkeepers and students out there, we wish you a Merry Christmas and a Happy New Year.