We’ve been talking about the ICB Digital transformation for some time. Now it’s on the horizon - when is it happening and what will it mean for members? ICB CEO Ami Copeland shares this update.
If you attended the 2024 Inspire Tour you will have heard me speak about our exciting and ambitious digital transformation that includes developing and launching a new website, MyICB portal, content management system (CMS) customer relationship management (CRM) system, and associated email and telephony systems. It's truly a transformation from the inside out, as we update all our technology over two years from the start of the project in July 2023, up until July 2025. One of our aims is to improve your experience of interacting with us and make using our website frictionless and intuitive. We want our online presence to support our key strategic objective of raising the profile of our members, ICB and the profession as a whole.
As you can imagine it's a complex project and we’re so excited that it is now coming to fruition. We will be releasing more information over the next few weeks, but we did want to give you a heads-up of the inevitable disruption as we make these seismic changes.
There will be a two-week period when we will ‘freeze’ the website in April. During this time, we’ll be asking you to take a break from updating your account in any way. During the two-week freeze you won’t be able to:
Our team will be available throughout the freeze, and our technical support lines will remain open.
Exact dates will be confirmed ahead of time. Thank you in advance for your patience during this exciting transition.
How will I use the system?
Don’t worry – the best team in the business is here to help you. In addition to live webinars where you can see the new technology before launch and put your questions to me and the team, you’ll receive guidance specific to key features of the website and any changes that might affect you. We will help you find your feet in no time. One of the key requirements of the website redesign is that it should be straightforward and intuitive. I’m really pleased with the new user experience we are able to offer to all.
I look forward more than ever to getting our shiny new tech into your hands, and into the hands of the team at ICB who can't wait to use it to continue to improve the services we offer you so that we can make your day, every day.
Watch this space for more updates.
