There has been a surge in the proportion of complaints upheld against HMRC
In the year to April this year, some 44% of complaints were found to ‘have merit’, compared to just 35% in the previous 12 months.
The Adjudicator’s Office, which looks at the complaints against HMRC, resolved 1,024 cases in 2019-20. Of these, some 61 were substantially upheld and another 297 partially upheld, says research by Price Bailey, the accountancy firm.
It revealed that complaints normally relate to the amount of tax due, delays in the repayment of tax, or the time it takes to receive VSAT registrations for businesses.
Price Bailey partner, Jay Sanghrajka, said: “This is a startling increase in the past 12 months.”